SERVPRO of Minneapolis Northwest Employee Photos

Shaun Hickman

Meet our owner, Shaun Hickman. Shaun has a solid 20+ years in the restoration field. He has obrtained certifications in Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator and Applied Microbial Remediation Technician (AMRT.) When our owner is not in the field you can find him hunting and hanging out with family and friends. Like most Minnesotans in the winter, you would find him rippin’ around on snowmobiles.

Our business motto is to "Create Happy Customers".

Mat- Operations Manager

Mat has been with us here at SERVPRO for 6 years. He comes to us with 14 years experience in the restoration field with Certifications that include IICRC Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator and Asbestos Inspector. He makes sure everyone is in the right place at the right time. When Mat is not helping his fellow teammates, he enjoys spending time with his family gaming, playing board games and camping. He spends his summer trolling his favorite fishing spots looking to get his next Big Catch!

Theresa- Assistant Operations Manager

Theresa has been a part of our team for over 3 years. She came with us with several years of experience in the background of insurance.  She has acquired certifications for property, casualty, and life insurance through the State of Minnesota. Theresa loves to cheer on our Minnesota teams when she watches football, baseball, and hockey. During the summer you can catch her relaxing near the lake.

Bo- Sales & Marketing Manager

Bo is our resident friendly Mr. Rogers. He is well known in our local community as an active member of his church and a proud member of the Monticello Fire Department. He has certifications in NFPA Firefighter 1, Firefighter 2, Hazardous Materials Operations, BLS (Basic Life Support) First Responder, CPR and AED. You can find Bo on the front-line fighting fires, coaching sports, fishing and enjoying the outdoors with his family.

Robert- Estimator

Robert has been with our team for 3 years and keeps us laughing with his daily dose of Dad Jokes and overall trivia knowledge. In his 12 years experience in the field, he has earned many certifications that include IICRC Applied Structure Drying (ASD), Carpet Cleaning, Lead Renovator, Forklift Certification and is a former Property Adjuster. He is constant learner, always taking in new facts and skills!  When Robert is not working, he enjoys spending time with his family and taking on new projects around the house.

Nate- Project Manager

Nate has earned certifications in IICRC Water Damage Restoration Technician (WRT)  and is Lead Renovator certified. He has been with SERVPRO of Wright County for over 3 years and has proven to be a quick learner who is always ready to new add new skills to his resumé! When Nate is not in the office, you can find him hunting or on the water fishing from his kayak during the warmer months and on the ice during the long winters.

Brandon- Project Manager

Brandon is our newest Project Manager, and he has 4 years of experience in the restoration industry. He is certified in WRT, ASD, Lead Renovator, Asbestos Inspector, and Smoke/Odor. He has shown us that he is a natural leader and is ready to tackle any problem we come across! He has participated in some of our sponsored golf tournaments and outside of work you can catch him on the green working on his swings and putts.

Matt R- Production Supervisor

Matt R. has experience in everything we do. He is certified in WRT, Fire/Smoke/Odor, and Lead Renovator! He has been with us for 6 years and comes with 7 years of experience. He likes to hunt and fish. During the warmer months you can also catch him riding around on his motorcycle or a four-wheeler.

Todd- Construction Coordinator

Todd is always looking for that last final detail and making sure that all our customer’s houses are ready to be lived in after a loss. He is certified in WRT and continues learning from his 15 years of carpentry. He has been with us for over 3 years. He enjoys tinkering in the garage and walking his dogs. One of his mottos is “Work, Eat, Sleep, and Repeat!”

Ken- Construction Coordinator

Ken is always looking out to help! He is one of our local Firefighters and he has certifications in Confined Spaces, National Safety, and Rope Rescue. He has 23 years of experience with construction and almost the same number of years of experience as a Firefighter! When Ken is not helping others, he is enjoying hunting, hockey, and motorcycling around the town.

Laura- Human Resources Manager

Laura is known as “The Regulator” and has brought 10 years of experience in Human Resources to our branch. She was in fields of healthcare and public sector/ Government before coming to us. Her favorite thing to do is spend time with her family. She also enjoys gardening, exercising, and hitting the roads on her motorcycle.

Steve-Job File Coordinator

Steve has the ability to talk to anyone and is always there to lend a helping hand.  Steve is IICRC certified in Water Damage Restoration Technician (WRT) and has been with us for 6 years now! He brings 10 years of experience of water mitigation and is a quick problem solver on the job. Some of his hobbies include art and gaming with his friends.

Shanda Daluge- Job File Coordinator

Shanda is our new job file coordinator. Shanda came to SERVPRO with six years of customer service experience! In her free time, Shanda enjoys spending time with her 3 boys, husband, and 6 dogs! She also loves to spend her time outside camping, ice fishing, working out, and crafting! She loves crafting her own tumblers.